newjil's Responsible Gaming Pledge
At newjil, responsible gaming is not just a checkbox — it is a core part of how we operate. We are committed to providing every Filipino player with a safe, fair, and transparent gaming environment. Here is what that commitment looks like in practice.
Strict Age Verification
newjil enforces a mandatory 21+ age requirement for all players in the Philippines. Every account goes through KYC verification to confirm age and identity before any real-money gaming is permitted. No shortcuts, no exceptions.
Player-Controlled Limits
newjil gives you direct control over how much you deposit, bet, and play. You can set daily, weekly, or monthly deposit limits at any time through your account settings — and reductions take effect immediately.
Self-Exclusion Program
If you feel that gaming is getting out of hand, newjil's self-exclusion program lets you temporarily or permanently close your account. Once activated, self-exclusion is enforced immediately and cannot be reversed during the selected period.
Activity Monitoring
Our system continuously monitors gameplay patterns for signs of problematic behavior. When risk indicators appear, our responsible gaming team proactively reaches out to the player with support resources and options.
PAGCOR-Aligned Standards
newjil operates within the PAGCOR-regulated Philippine market and upholds all responsible gaming standards set by Philippine gaming regulators. Player protection is central to our licensing obligations.
Non-Judgmental Support
Our player support team is trained in responsible gaming assistance. Whether you are in Manila, Cebu, Davao, or anywhere in the Philippines, reaching out to newjil support is always a safe, private, and judgment-free experience.
Tools That Keep You In Control
newjil provides a full suite of responsible gaming tools that you can activate or adjust at any time — no waiting period, no fees, and no judgment. These tools are designed for every type of player, from casual weekend gamers to those who want an extra layer of protection.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Session Time Limits
Choose how long you want each gaming session to last. When your time limit is reached, newjil will display a session summary and log you out automatically. You can set session limits from as short as 30 minutes up to 8 hours.
Loss Limits
Set a maximum net loss amount you are comfortable with over a given period. Once your loss limit is reached, your account will be temporarily restricted from further wagering until the limit period resets.
Cooling-Off Period
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your newjil account will be suspended from real-money gaming. You can still log in to review your history and withdraw available funds.
Self-Exclusion
For players who need a longer or permanent break, newjil's self-exclusion program closes your account for a minimum of 6 months, 1 year, 3 years, or permanently. Self-exclusion is enforced the moment you request it and cannot be reversed early.
Reality Check Reminders
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered in the current session. These pop-up reality checks help you stay aware of your activity and make conscious decisions about whether to continue.
How to Self-Exclude
on newjil
Requesting self-exclusion on newjil is straightforward and can be done in minutes. Once activated, the exclusion is permanent for the duration you select — our team cannot override it even if you request it. Here is how to get started:
Log In to Your newjil Account
Visit newjil.app/newjil-login and sign in using your registered Philippine mobile number or email and password.
Go to Responsible Gaming Settings
Navigate to Account Settings and select the Responsible Gaming tab from the menu on the left.
Select Self-Exclusion
Choose Self-Exclusion from the list of tools. Select your preferred exclusion duration: 6 months, 1 year, 3 years, or permanent.
Confirm Your Request
Review the terms of your self-exclusion and confirm your decision. You will receive a confirmation email to your registered address. The exclusion takes effect immediately.
Withdraw Your Remaining Balance
After activating self-exclusion, you will still be able to log in briefly to withdraw any remaining funds in your newjil account to your GCash or Maya wallet.
Could Gaming Be a Problem?
Answer honestly. If you say "yes" to two or more of these questions, we encourage you to use newjil's responsible gaming tools or reach out to support.
Do you find yourself spending more money on gaming than you originally planned?
Have you ever borrowed money or sold belongings in order to fund your gaming activity?
Do you feel restless, irritable, or anxious when you are unable to play for a period of time?
Has gaming begun to negatively affect your relationships with family, friends, or your performance at work?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have already lost?
Have you tried to cut back on gaming and found it more difficult than you expected?
This self-assessment is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gaming behavior, please contact our support team or a qualified counselor.
Warning Signs of Problem Gambling
Problem gambling can affect anyone — regardless of age, income, or background. Recognizing the warning signs early is the most important step toward getting help. If you notice any of the following in yourself or someone you know, please reach out.
Spending more time or money on gaming than intended, with difficulty stopping once you have started.
Hiding gaming activity from family members, friends, or colleagues in Manila, Cebu, or elsewhere.
Feeling a rush of excitement only when betting larger and larger amounts of Philippine Pesos.
Using gaming as a way to escape personal problems, relieve stress, or cope with feelings of depression or anxiety.
Borrowing money from family members, friends, or financial institutions specifically to fund gaming activity.
Repeatedly trying to recover previous losses by placing additional bets — commonly known as "chasing losses."
Neglecting responsibilities at work, school, or home because of time or money spent on gaming.
Experiencing mood swings, irritability, or withdrawal-like symptoms when unable to access gaming platforms.
newjil Responsible Gaming Policy
newjil is a Philippine-facing online gaming platform that takes its duty of care toward players seriously. We believe that gaming should be an enjoyable leisure activity — something you do because you want to, within limits you are comfortable with, and never at the expense of your financial wellbeing or personal relationships.
This Responsible Gaming Policy outlines the standards, tools, and commitments that newjil upholds to protect every Filipino player who uses our platform. It applies to all games offered on newjil.app, including slots, bingo, live casino, arcade games, and sports betting markets.
Age Restriction Policy
newjil strictly prohibits anyone under the age of 21 from registering or using the platform. This is consistent with Philippine regulatory requirements for casino-style online gaming. Every new player undergoes a mandatory KYC verification process that includes government-issued Philippine ID verification and date-of-birth confirmation. No real-money gaming is permitted until this verification is successfully completed.
If newjil discovers that a player under the age of 21 has accessed the platform, the account will be immediately suspended, all associated funds will be frozen, and the matter will be referred to the appropriate regulatory authority. Parents and guardians are encouraged to use parental control software on shared devices to prevent underage access.
Fair and Transparent Gaming
newjil operates all games using certified Random Number Generator (RNG) technology, ensuring that every game outcome is fair, unbiased, and independent of previous results. Return-to-player (RTP) percentages for all slot games and casino titles are published transparently in the game information panel. newjil does not manipulate game outcomes or engage in any practice that disadvantages players unfairly.
Advertising Standards
newjil's marketing materials are designed to be honest, transparent, and non-misleading. We do not target advertising at individuals who have self-excluded from our platform or at individuals who appear to be under the age of 21. Promotional materials clearly state applicable terms and conditions, including wagering requirements, minimum deposit thresholds, and validity periods.
newjil does not portray gambling as a guaranteed way to make money, solve financial difficulties, or as a replacement for employment income. All bonus and promotion messaging includes responsible gaming reminders and the 21+ age restriction notice.
Financial Transaction Monitoring
newjil monitors all deposit and withdrawal transactions for unusual patterns that may indicate problem gambling, money laundering, or fraud. Where our systems flag unusual activity, our responsible gaming team may contact the player directly to check in and offer support resources. In cases where regulatory reporting is required under Philippine AML law, newjil will comply with its obligations to the Anti-Money Laundering Council (AMLC).
Staff Training
All newjil customer support staff receive regular training in responsible gaming principles, including how to identify signs of problem gambling in player interactions and how to sensitively direct players toward appropriate tools and support resources. Our team understands that conversations about gambling problems require empathy, discretion, and a non-judgmental approach.
Collaboration with Support Organizations
newjil supports the work of Philippine organizations providing help to individuals and families affected by problem gambling. While newjil does not operate these organizations, we actively refer players to qualified support services where appropriate. newjil also supports PAGCOR's broader responsible gaming initiatives within the Philippine regulated market.
Need Help Now?
newjil's responsible gaming team is available 24/7. Whether you want to set a limit, take a break, or just talk to someone, we are here for you — no judgment, no pressure.
All requests are handled with full confidentiality
Gaming Is More Fun
When You Stay in Control
newjil is built for Filipino players who want a safe, fair, and enjoyable gaming experience. Explore our full game library — slots, bingo, live casino, and more — with confidence that your wellbeing always comes first.
21+ only | Play Responsibly | PAGCOR Regulated Market